Do you offer international shipping? 

Absolutely, we offer worldwide shipping.

What is your return and exchange policy? 

We offer our customers a 7 day hassle free return and exchange policy. Head over to our Shipping information + Return policy page for more information.

Can I track my order? 

Your tracking details will be emailed through once the order is completed. Keep and eye out for the email. Remember to always check your junk inbox as well.

Do you have a size guide? 

Online shopping can be challenging sometimes, so we have put together a sizing guide which can be found on our info page.

Further to that, we have provide key measurements to our product pages. Hope that helps!

Can I visit your physical store? 

At this time, our operations are primarily focused on our online store. However, if you prefer to try our products in person, we have fantastic retail locations carrying our merchandise. Please visit our Stockist page for additional details.

How can I stay informed about your promotions and discounts? 

Follow us on instagram @josephine_thelabel.

What if an item I want is out of stock? 

Give our Customer Care team at info@josephinethelabel.com an email and we will see what we can do to help.

How do I care for your clothing items? 

Caring for your garments is so important as it prolongs the lifespan of our clothes. All items have specific care instructions attached to the garments, but also for easy reference we have added care instructions to our product pages.

If you require any further information, feel free to contact our Customer Care team info@josephinethelabel.com. 

How can I reach your customer support? 

Email us at info@josephinethelabel.com. 

Can I request a wholesale order for my store? 

Certainly can! Just email our Customer Care team at info@josephinethelabel.com - We look forward to hearing from you!

How do I care for the environment when disposing of your products? 

At Josephine we hope that you love your garments for many years to come, however we understand things happen and there may be a reason you need to part ways with your garment. We strongly encourage repurposing the items by donating them to the local op shops or charity stores. If you need further assistant with this please give us an email at info@josephinethelabel.com.

What's your policy on customer privacy and data security? 

Your privacy is important to us, rest assured, we keep all details confidential and private. No details will be shared to any one else.

What's the process for pre-orders on upcoming collections? 

For upcoming ranges we will have a pre-order option available to secure that new favourite piece.

Can I cancel or modify my order after it's been placed? 

Email us as soon as possible at info@josephinethelabel.com, we will see what we can do. Please understand that if the item has already been sent, we can not modify the order.

How can I stay inspired by your brand's fashion tips and advice? 

Join us on instagram @josephine_thelabel.
As the brand grows, we will also grow all outlets and provide more fashion tips and advice through blog pages within our site. Stay tuned

If you have any additional questions or need further assistance, please don't hesitate to contact our Customer Care team at info@josephinethelabel.com.